Agartala: Biplab Kumar Deb, Chief Minister of Tripura launched a helpline number-1905 today. This helpline number has been launched to help and resolve the problems of the citizens who are facing any issue with the government of the state.
Through the helpline number, the common people of the state can now share their problems and expectations directly with the Chief Minister.
“#1905 Launched the pan #Tripura 1905 CM helpline today. This helpline will connect me directly with the people of Tripura, and I am sure I will be just a call away from solving all their problems,” CM Biplab Deb tweeted.
As soon as the 24X7 available dedicated call center receives the citizen’s issues the call taker will transfer it to the concerned department. The transfer will take place via Integrated Task Monitoring System (ITMS) to address the grievance at a time.
The department will address the problem, and once it’s done, it will be updated back to the concerned citizen to confirm the action taken by the respective department. If a citizen is satisfied with the department’s response to his complaint, the call will be closed but if he/she is not satisfied, the grievance will be returned to the concerned department, which will take the necessary action.