NHAI implements 'One Vehicle, One FASTag' initiative to enhance seamless toll plaza movement

Digital Desk: In an effort to streamline toll collection via FASTag, the National Highway Authority of India (NHAI) has taken the ‘One Vehicle, One FASTag’ initiative for seamless toll plaza movement. NHAI has mandated that FASTag with incomplete KYC will be deactivated by banks after January 31.

“To enhance the efficiency of the Electronic Toll Collection system and provide seamless movement at the Toll Plazas. NHAI has taken the ‘One Vehicle, One FASTag’ initiative that aims to discourage user behavior of using single FASTag for multiple vehicles or linking multiple FASTag to a particular vehicle. NHAI is also urging users to complete the ‘Know Your Customer’ (KYC) process of their latest FASTag by updating KYC as per RBI guidelines. FASTag users with incomplete KYC will get deactivated/blacklisted by banks post after January 31, 2024,” The Union Ministry of Road Transport & Highways said in a statement on Monday.

The statement said, “To avoid inconvenience, the user must ensure that KYC of their latest FASTag is completed. FASTag users must also comply with ‘One Vehicle, One FASTag’ and discard all the earlier issued FASTags through their respective banks.”

Additionally, only the latest FASTag account shall remain active as previous tags will be deactivated after January 31. For further queries, FASTag users can reach out to the nearest toll plazas or toll-free customer care numbers of their respective issuer banks.

Apart from this, NHAI’s initiative was taken after the reports of multiple FASTag being issued for a particular vehicle and FASTag being issued without KYC in violation of RBI’s mandate. With a penetration rate of around 98 percent and over 80 million, FASTag has transformed the Electronic Toll Collection system in India. The ‘One Vehicle, One FASTag’ initiative will help to make toll operations more efficient and ensure seamless journeys for the National Highway users.