New Delhi: The Ministry of Consumer Affairs will now be adding a section that details out the penalties in the upcoming Consumer Protection (e-commerce) Rules. The penalties will be guided by provisions in the existing rules and Acts like packaged commodity rules, the Food Safety and Standards Act and the new Consumer Protection Act, 2019.
The deadline has been extended till December 2 for the stakeholders and the public to submit their feedback on the draft rules. The section will cover issues of misleading advertisements and unfair treatment of consumers apart from several other things.
The definition of e-commerce is also expected to be expanded in the draft rule to ensure that MakeMyTrip, Ola, Uber, Zomato, Swiggy, UrbanClap and several others fall under the realm of the new rules. The ministry will also clarify the models that do not fall under these rules like B2B e-commerce.
Throughout the entire year, there have been major protests against e-commerce platforms and their practices that affect consumers. As there wasn’t a standard definition for e-commerce, the government’s attempts to safeguard such cases went in vain.