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They often tend to charge extra money in the name of a hike in fuel prices...
Digital Desk:In recent times, we all have faced severe issues while booking app-based moto services. While booking the moto services, the booking takes place without much hassle, but it becomes mentally and physically exhausting later while dealing with highly unprofessional drivers. They often tend to charge extra money in the name of a hike in fuel prices. Some usual questions put forth by the moto riders are as follows:
1. Where will you go?
2. How much fare it has shown?
3. Sir/Maam, that is too less. If you pay me 'X' amount only then I will go.
4. Sir/Ma'am, I will take you in offline mode.
Cab aggregators Ola, Uber, Jugnoo and Meru are attending a meeting called by the consumer affairs ministry to explain details on operations, fare pricing algorithm and drivers' payment structure, sources told CNBC-TV18. After the discussions, inputs will be incorporated to formulate guidelines for online cab aggregators to protect consumers.
The guidelines will be in addition to the already existing protocols issued by central and state transport departments. The sources said that the consumer affairs ministry is likely to lay down standard operating procedures (SOPs) for addressing consumer grievances within set timelines.
The consumer affairs ministry called a meeting after taking cognizance of complaints against cab aggregators, primarily Ola and Uber.
You definitely cannot rely on the moto services offered by giant companies, especially if you have urgent work. It was the best way of transportation a few months back, but the quality of service has degraded to a great extent in recent times.
Now, what is the solution to this never-ending problem? As informed by the moto drivers, they have raised a valid point. They stated that they are being given a very minimal commission, which means if the fare is Rs.50, they get only 15-20% and additionally, the hike in petrol prices makes their income almost minimal.
Considering the genuine reason cited by the drivers, we need to find the best alternative/solution so that we can enjoy Moto Services just like before.
The things that can be done are mentioned below:
1. The Uber Authority can increase the commission of the Rapido/Uber Moto Drivers.
2. The base fare can be increased slightly considering the rise in petrol prices.
3. Salary/Stipend can be given apart from the commission to the riders.
4. Professional drivers who do not have issues with the Uber/Rapido Guidelines can be hired.
5. Rewards can be given to the Riders to complete daily target trips. Suppose daily one has to complete 20 trips, and if he does that, he gets bonus points in the form of cash or gift vouchers.
The following are probable steps that the concerned authorities can act upon.
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