Digital Desk: According to WhatsApp's compliance report, almost 2 million Indian accounts were blocked, and the messaging network received 528 grievance claims in December 2021.
As per WhatsApp's compliance report, 20,79,000 Indian accounts were banned during the time period in question.
It says that an Indian account is identifiable by a +91 phone number.
More than 95% of suspensions, according to the Meta-owned corporation, are related to the unlawful use of automated or mass communications (spam).
WhatsApp suspended almost 2 million Indian accounts in November, and the messaging network received 602 complaints reports.
In its most recent report, WhatsApp claimed it received 528 user reports in December 2021, encompassing account support (149), ban appeal (303), other support (29), product support (34) and safety (13) issues.
As per the reports received, during this time period, 24 accounts were "actioned" in total under the ban appeal category (23) and other support categories (1).
According to WhatsApp's compliance report, "Accounts Actioned" refers to reports for which the company takes corrective action as a result of the report.
As a result of the complaint, either an account will be banned or an account that was previously banned will be reinstated.
Also, reports may have been reviewed but not marked as 'Actioned' for a variety of reasons, such as the user requiring assistance to access their account or use certain features, the user requesting and being denied restoration of a banned account, or if the reported account does not violate Indian laws or WhatsApp's Terms of Service.
The new IT laws, which took effect in May of last year, mandate that big digital platforms (with more than 5 million users) post monthly compliance reports detailing the details of complaints received and actions taken.
WhatsApp previously said that it had no visibility into the content of any communications since it is an end-to-end encrypted network.
To detect and prevent abuse on its platform, it uses public unencrypted information, including as user complaints, profile images, group photos and descriptions, as well as powerful AI algorithms and resources, it had claimed.
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